Bicycle Service Manager

What You'll Do

• Inform mechanics regarding new policies, policy changes, new procedures, and procedure changes
• Develop, modify, and enforce the service department's policies
• Maintain warranty policies and procedures
• Complete repairs
• Set tangible goals for staff
• Motivate and reward staff using positive reinforcement techniques
• Assist other mechanics with repairs as needed
• Monitor and maintain quality control systems (ie, "second check")
• Monitor and maintain mechanics' efficiency. Maintain mechanic productivity rate of at least $30/hr.
• Write work orders based on on-the-spot analysis; provide customers with accurate cost estimate quotes and maintenance suggestions
• Thoroughly and accurately complete bike builds, repairs, tune ups, sales checks, and accessory installs on time and with the highest quality standards
• Maintain organized and efficient service areas
• Work closely with the Store Manager, assisting with the daily operations of the store including closing sales, order management, and customer service
• Commitment to continuously learn and share knowledge about new products and repair techniques
• Assist sales associates and customers with technical questions and purchases.
• Willingness to lead bike maintenance classes/clinics and/or provide tech services at special events
• Manage shop supplies
• Maintain all shop tools
• Ensure that proper safety practices are being followed
• Handle customer complaints with regard to service
• Delegate jobs and responsibilities to mechanics
• Ensure customer service standards are being met
• Maintain good communication between service and sales departments
• Maintain good communication between service and GM and/or owner.
• Process warranty claims on frames and parts
• Provide training to mechanics as needed
• Help maintain a positive work environment, good morale among mechanics
• Maintain a high degree of cleanliness and organization of the repair shop
• Responsible for ensuring the facilities of the building are working correctly
• Ensure mechanics have received base training for their mechanic level
• Check the work Service email and respond at the beginning and end of every shift
• Responsible for basic facility management and upkeep. (as assigned by GM or owner)
• Ensure that repair work spaces are as conducive to mechanics' success as possible

Manage the parts department

• Ensure necessary parts are in stock
• Ensure that Parts Dept is organized, clean & labeled correctly
• Parts have accurate price tags
• Ensure that inventory is accurate
• Perform cycle counts as needed or directed

Requirements

Education/Experience: Minimum of 2 years of retail management experience.

Skills and Traits:

• Enthusiasm
• Mechanical skills
• Strong verbal communication skills
• Teamwork skills
• Organizational skills
• High energy level
• Ability to multi-task
• Resourcefulness
• Confidence
• Strong leadership and teamwork skills
• Strong record-keeping skills
• Ability to calculate figures and amounts
• Ability to read, analyze productivity reports, labor reports, and sales reports.
• Ability to solve problems in various situations
• Ability to effectively present information and respond to questions from employees
• Ability to work in a dynamic, multi-functional, multi-cultural environment

Physical Demands:

• Must be able to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Able to lift and/or move up to 75 lbs.

Benefits

• 10 days of flex Paid Time Off (vacation, holiday, sick, weather-related, etc.)
• employee discount
• Other benefits may be offered, commensurate with applicant's experience