Kitchen and Bath Designer

What You'll Do

Key Responsibilities Include:

• Collaborating with customers to understand their needs and wants, presenting a range of K&B products to suit their tastes
• Working closely with customers to design and bring their dream kitchens and baths to life
• Utilizing 20/20 Design software to create layouts, specify, and price cabinets for customer projects, working with multiple cabinet lines
• Accurately quoting, ordering, and tracking all kitchen and bath products to ensure seamless project execution
• Hosting design consultation meetings, providing follow-up communications, and ensuring customers are informed throughout the project process
• Entering product sales into our point of sales system for accurate tracking and reporting
• Supporting Sales Associates with product knowledge and project process expertise to deliver exceptional customer service
• Collaborating with project managers and contractors to ensure successful installations and high-quality outcomes
• Maintaining meticulous records of all project documentation, from start to finish
• Staying up-to-date with pricing and merchandising for the department to optimize product sales and customer satisfaction
• Providing outstanding customer service and support at every touchpoint

Requirements

• Design portfolio demonstrating design and 20/20 skills is a requirement for submission.
• Minimum of 3 years of experience managing Kitchen and Bath projects, including working closely with cabinet installers.
• Minimum of 3 years of experience designing and quoting projects with 20/20 design software in multiple cabinet catalogs.
• Proven experience specifying and ordering plumbing fixtures for both Kitchen and Bath projects.
• Experience working with Kitchen and Bath remodel and installation contractors, with a focus on delivering high-quality results.
• Experience working directly with countertop fabricators, ensuring seamless communication and project execution.
• Excellent time management, record keeping, and project management skills, with a proven track record of meeting deadlines and delivering results.
• Experience working with customer relationship management systems to enhance customer engagement and satisfaction.
• Proven ability to specify and order all products, accurately checking order acknowledgements, and communicating shipping schedules to customers.
• Candidate should be capable of maintaining updates to 20/20 and all vendor catalogs and pricing, ensuring the department remains up-to-date and competitive.
• Proficiency in Microsoft Excel and Word, as well as experience using electronic mail, is required. Additionally, excellent spelling, grammar, written, verbal, organizational, and problem-solving skills, with the ability to communicate professionally with staff, customers, and vendors.