About This Role
Overview
MOD BIKES is looking for a hands-on Garage Manager to lead our service operation in Austin. You'll manage a team of mechanics, keep repairs, tune-ups, and new bike hand-offs running smoothly, and be the person customers and the team can count on when something needs a real decision. This role is equal parts wrench and whiteboard — if you love fixing bikes and leading a crew, we want to talk to you.
Description
We're looking for a hands-on Garage Manager to lead our service department — managing a team of mechanics, keeping the shop organized and moving, and delivering a smooth, professional experience for every customer who walks in. You'll be both a leader and a technician: someone who's comfortable running the floor and picking up a wrench when it's needed.
What You'll Do
- Oversee daily Garage operations and workflow — prioritizing service, repair, assembly, and hand-off tasks so jobs keep moving
- Lead and support the mechanic team — assigning work based on skill level and workload, and stepping in on tough repairs
- Check customers in and out for service, repairs, tune-ups, and warranty work, with clear estimates and updates along the way
- Diagnose and troubleshoot mechanical and basic e-bike electrical issues, and do the repair work yourself when needed
- Handle warranty and fleet maintenance cases, coordinating with Support, Fulfillment, and Inventory as needed
- Prepare new bikes for hand-off — assembled, inspected, charged, and ready — and walk customers through their new ride
- Build and improve Garage processes — keep things organized, catch recurring issues, and help grow service revenue
Requirements
- Strong mechanical repair experience (bike or e-bike preferred)
- Basic understanding of electrical systems, or a real willingness to learn
- Experience leading or managing a team
- Highly organized and process-oriented
- Strong communication skills, especially with customers
- Comfortable handling multiple tasks and priorities at once
- Comfortable being both hands-on and managing others
- Proficient with Mac and comfortable learning new software quickly
- Willingness to work occasional weekends and holidays
Nice to Have
- Experience in a bike shop, automotive, or similar service environment
- E-bike-specific experience
- Familiarity with service/ticketing systems
- Experience handling warranty processes
- Experience with Asana, Shopify, or Slack
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Leave
- Sick Leave
- Retirement Plan
- Competitive compensation, based on experience
- Medical, Dental, and Vision insurance
- PTO
- Employee discounts on bikes and accessories
- A small, tight-knit team that actually listens to your ideas
- Room to grow as MOD BIKES grows
Common Questions
What is the education required for this position?
There are no education requirements for this position.
What does this position pay?
This Garage/Service Manager role pays $55,000 to $65,000/Yr.
Is this full-time or part-time?
This job is Full Time.
Where is MOD BIKES located?
MOD BIKES is located at 415 East Saint Elmo Road, Austin, TX