Bicycle Technician

What You'll Do

This position requires a range of skills and tasks to ensure exceptional customer service and efficient shop operations:

• Apply shop standards in the assembly and repair of bikes and skis across the full product line.
• Evaluate the mechanical condition of the product and estimate the cost of repairs.
• Provide an educated assessment for a bicycle repair for the customer that includes an estimated completion date.
• Meet or exceed shop production standards.
• Complete paperwork accurately and fully (record parts used work performed detail of torque tolerance and standard procedures; complete pricing of job ticket) and process to next status or location.
• Record and report any deficiencies not addressed by the repair work being done to the customer and or the appropriate leader.
• Assist customer in the sale or repair process by sharing product and technical knowledge as appropriate.
• Operate cash register as necessary.
• Report or record replacement parts inventory and supply shortages to the General Manager. Maintain shop cleanliness including bench and common workspace.Install and adjust speed and gear mechanisms.
• Assemble new bicycles.
• Install, repair, and replace equipment or accessories, such as handlebars, stands, lights, and seats.
• Align wheels.
• Disassemble axles to repair, adjust, and replace defective parts, using hand tools.
• Shape replacement parts, using bench grinders.
• Repair holes in tire tubes, using scrapers and patches.
• Weld broken or cracked frames together, using oxyacetylene torches and welding rods.
• Paint bicycle frames, using spray guns or brushes.
• Install and adjust brakes and brake pads.
• Help customers select bicycles that fit their body sizes and intended bicycle uses.
• Sell bicycles and accessories.
• Install new tires and tubes.
• Clean and lubricate bicycle parts.
• Order bicycle parts.
• Build wheels by cutting and threading new spokes.
• Install vehicle parts or accessories.
• Adjust vehicle components according to specifications.
• Explain technical product or service information to customers.
• Sell products or services.
• Install vehicle parts or accessories.
• Perform basic equipment maintenance.
• Order materials, supplies, or equipment.
• Assemble mechanical components or machine parts.
• Install vehicle parts or accessories.
• Adjust vehicle components according to specifications.
• Assemble mechanical components or machine parts.
• Install vehicle parts or accessories.
• Align equipment or machinery.
• Disassemble equipment for maintenance or repair.
• Grind parts to required dimensions.
• Repair tires.
• Operate welding equipment.
• Paint surfaces or equipment.
• Other duties as needed/ assigned.

Requirements

Key qualifications for this role include:

• Ability to maintain open and positive relations with employees and customers.
• Previous bike assembly experience or equivalent preferred.
• Strong attention to detail.
• Ability to periodically lift 40 pounds.
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service.
• Availability to work a flexible schedule based on business needs, including evenings and weekends.
• Minimum 2 years experience preferred working as a technician/ mechanic in a bike shop.
• Interest in developing own skills and knowledge.
• Ability to maintain open and positive relations with employees and customers.

Nice to Have

We're excited about candidates who possess knowledge and experience in any or all of the following systems and tools:

• Inventory management software
• LightSpeed Cloud
• Repair Traq
• RepairTRAX
• Personal computers
• Point of sale terminals
• Portable repair stands
• Web browser software
• Wheel truing stands
• Cassette lock ring tools
• Compact scissors
• Cone wrench sets
• Crank bolt wrenches
• Crown race setters
• Derailleur hanger alignment gauges
• Folding hex wrench sets
• Handlebar holders
• Inventory management software
• Linkage clamps
• Multipurpose hammers
• Needle nose pliers
• Offset brake wrenches
• Open end wrench sets
• P-handled hex wrenches
• Pedal Powered Software Bicycle Repair Man
• Pedal wrenches
• Phillips head screwdrivers
• Side cutter pliers
• Spoke gauges
• Three-way hex wrenches
• Tire levers
• Wall mount stands
• Desktop computers
• Door mounted stands
• Flexible sheet metals
• Hex tools
• Hexagonal socket sets
• Frame taps
• Floor pumps
• Welding equipment
• Welding rods
• Work lights
• Screw type chain tools
• Repair stand tooling
• Repair stand backsplash
• Check stands
• Shop repair stands
• Stepladders
• Straight blade screwdrivers
• Threadless nut setters
• Tool boxes
• Wheel building equipment

Benefits